Lady 360

If the insured dies during the term of the policy, we will pay a death benefit of $10,000. The policy will end when we make this payment.

The policy is invalid if the insured commits suicide within one year from the cover start date. We will refund the total premiums paid, without interest, from the cover start date.

Upon a successful claim for any of the covered female illnesses, premium payment on the policy will be waived for the next 24 months or until the end of the policy term, whichever is earlier.  We will waive premiums that are due after the diagnosis date of any of the covered female illnesses.

This benefit can be claimed only once.

We provide the insured with a biennial health screening benefit. This benefit is available from the second policy anniversary of the cover start date. We will write to you when this benefit is due.

This benefit is not transferable and the health screening must be completed within 180 days from the date we write to you and conducted at any one of our panel of clinics listed on our letter to you. You can find the list of tests provided under this benefit on our website.

We will not provide this benefit if:

• there are outstanding premiums due under this policy; or
• the policy has ended.

The care benefit provides you a health screening once every two years. You will receive your health screening letter about one month before your policy anniversary date.

If you have misplaced your health screening letter, you can call our Customer Service officers at 6788 1122 for a re-print of the health screening letter.

Lady 360 Treats is a set of exclusive treats for policyholders of Lady 360. To redeem the Lady 360 Treats, please visit www.income.com.sg/Treats and log in via your email address and password. 

Yes, you are entitled to Income Treats, as you are an Income policyholder. For the full range of treats, please visit www.income.com.sg/Treats.

No, Lady 360 Treats are exclusive to policyholders of Lady 360.

The minimum and maximum sum assured are $25,000 and $100,000 respectively. The insured may choose any amount in multiples of $1,000. The insured cannot be covered for more than $100,000 sum assured by buying multiple policies.

The premiums can be paid monthly, quarterly, half-yearly or yearly.

You can choose either a ‘10-year renewable policy term’ or ‘policy term till age 64 last birthday’.

If the policy term is up to age 64, we will cover the insured up to the anniversary immediately after the insured’s 64th birthday.

For the 10-year renewable policy term, we will:

• renew the policy for the same policy term and sum assured, if there is no claim under your policy during the policy term;
• renew the policy up to the anniversary immediately after the insured’s 64th birthday if the policy is renewed on or after the insured’s 45th birthday;
• require you to pay the premium based on the policy’s renewal term, sum assured and the age of the insured at the time the policy is renewed.

Yes, you can change your policy term (e.g. from ‘10-year renewable policy term’ or ‘policy term till age 64 last birthday’) within 2 years from your policy issue date. Please note that underwriting and pro-rated premium may be required.

No, the premium payable is not guaranteed and is subject to review. We will give you six months’ written notice should there be a need to revise the premium.

Premium rates are level throughout the respective policy term. For 10-year renewable term, the new premium will calculated based on the attained age at renewal.

Yes, you can backdate your policy application to one day before the insured’s birthday if all of the following conditions are met:

• Policy applications cannot be back dated earlier than 01 Jan 2016; and
• Policy applications cannot be back dated for more than 6 months.

Yes. Health and financial underwriting (where applicable) are required.

These are the standard documents needed for all applications:

• Application form
• Benefits Illustration and Product Summary
• My Financial Portfolio / Fact Find Form
• Copy of proposer’s / insured’s NRIC
• Cash or cheque (Payable to “NTUC Income”) where applicable
• GIRO form, where applicable

Additional documents may be required, depending on the health condition of the insured and amount of coverage.

The arrangements are as follows:

• GIRO Form
  1. You have to submit the GIRO form to authorise GIRO deduction.
  2. Kindly have the form verified by an insurance adviser / servicing staff before submission.
• Commencement
  1. After receiving the GIRO form, we will arrange with the bank to start the deduction as early as possible. We will inform you in writing as soon as the arrangement is confirmed.
• Deduction Dates
  1. The deduction dates in each month are the 6th day of the month (first attempt) and 18th day of the month (second attempt)
  2. The deduction date will be rescheduled to the next working day if the 6th or 18th day of the month falls on Sunday or Public Holiday.
  3. We will send you a notice if any premium cannot be deducted due to insufficient funds in the account.
• Receipt

We will not issue any receipt for premiums deducted through GIRO. The deduction will be shown in the bank statement.

Cover commences upon underwriting approval and receipt of premium payment. We will inform you the date of commencement of cover in writing.

We offer the following payment methods for your convenience:

• By GIRO deduction
• By direct payment e.g. cheque, cash, NETS, credit card. Credit card payment is restricted to first premium payment for regular premium life insurance application. Subsequent premium payments have to be made using GIRO, cash or cheques.
• By internet banking, AXS, ATM or phone banking.

We encourage payment by GIRO deduction for regular premium payment as it reduces the administrative work for all parties involved.

We will refund the premium paid if the insured dies while the application is being processed.

Currently we only accept Master and Visa cards. Other cards such as Diners or American Express are not accepted.

Once the life insurance application has been approved and credit card details have been entered in our system, the premiums will be deducted within 5 working days.

Please note that the default option will be by post (i.e. policy document sent directly to policyholder – via normal/non-registered mail). If you wish the policy document to be hand delivered, please select “By Hand” option on the top right-hand corner of the application form.

No, there is no cash value for this policy as this is a non-participating policy.

No, this policy is not eligible for any bonus as this is a non-participating policy.

No, there is no surrender value as this is a non-participating policy.