For claims
Please be informed of the change in our operating hours on the following dates:
- 21 May to 23 May 2022 : Operating till 5.45pm
- New Year's Eve : Closed
For claims enquiries on Motor Insurance, Travel Insurance, Foreign Maid Insurance, Home Insurance, Personal Accident, Personal Accident Infectious Diseases, Overseas Student Plan, and Golfer's Insurance.
- 6788 6616
For claims enquiries on health and group insurance.
Examples of products: Dependants’ Protection Scheme, IncomeShield, Enhanced IncomeShield, ElderShield, PrimeShield, Managed Healthcare Scheme, LUV, AA Life Protector Plus, AA Life Protector, SAFRA Essential Term, SAFRA Living Care, HomeTeamNS Insurance Scheme, HomeTeamNS Living Policy, Plus! Term Life Insurance, Corporatised Entities Group Insurance Scheme, Co-Pay Assist Plan, and IDAPE Scheme.- 6332 1133
For enquiries on the status of existing IncomeShield and Enhanced IncomeShield claims.
- 6789 6886
For death and total & permanent disability claims enquiries on life insurance.
Examples of products: VivoLife, Protection Plan, iTerm, Family Insurance Plan, Mortgage Plan, Senior Plan, Junior Protection Plan, Student Protection Plan, and Student Sports Injury Plan.- 6788 1122
For product purchase enquiries
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For motor insurance purchase, quotation and sales enquiries.
- 6789 9595 test test
For travel insurance activation, purchase, and sales enquiries.
- 6788 1222
For purchase, quotation and sales enquiries regarding Domestic Helper Insurance, Home Insurance, Personal Accident, Personal Accident Infectious Diseases, Overseas Student Plan, Golfer's Insurance, SilverCare and PioneerCare.
- 6788 1111
For purchase, quotation and sales enquiries regarding Autism & Down Syndrome.
- 6786 1788
For purchase, quotation and sales enquiries regarding all group and health insurance products.
- 6332 1133
For purchase, quotation and sales enquiries regarding all life insurance and savings and investment products.
- 6788 1122
For information on your existing policies
For all general enquiries.
- 6788 1777
For enquiries on coverage, renewals, extentions, payments and policy status.
- 6788 6616
For enquiries on coverage, payments and policy status.
Examples of products: Dependants’ Protection Scheme, IncomeShield, Enhanced IncomeShield, ElderShield, PrimeShield, Managed Healthcare Scheme, LUV, AA Life Protector Plus, AA Life Protector, SAFRA Essential Term, SAFRA Living Care, HomeTeamNS Insurance Scheme, HomeTeamNS Living Policy, Plus! Term Life Insurance, Corporatised Entities Group Insurance Scheme, Co-Pay Assist Plan, and IDAPE Scheme.- 6332 1133
For enquiries on coverage, policy alterations, loans and surrenders, payments and policy status.
Examples of products: VivoLife, Protection Plan, iTerm, Family Insurance Plan, Mortgage Plan, Senior Plan, Junior Protection Plan, Student Protection Plan, and Student Sports Injury Plan.
- 6788 1122
If you prefer, you can also use these methods to contact us.
For referral services
For enquiries on domestic cleaning, health screenings, home services, estate planning and existing loans.
- 6788 8788
For free on-site accident assistance (Orange Force)
Call Orange Force for free on-site motor accident assistance.
- 6789 5000
For information relating to OrangeAid
For enquiries on OrangeAid and related donations.
- 6788 1777
Visit an Income branch
View all services available at Income Branches and Income Lite Branches.
Please note that visits are strictly by appointments only. 9am to 10am is Priority Hour for the elderly and expectant mothers.