What you need to know. TEST 11/5 -2

For public agencies on VITAL’s travel programme, you may submit your claims here. [1]

For school trips under a group travel programme, you may submit your claims here. Test1

All relevant documents and information must be submitted together with your claims. [2]

Your claims must be made within 30 days of the insured incident. GH TEST PQR

It usually takes 10 working days to process your claims after all required documents are received.

Your claim forms. 19/5

At the scene of the accident.
  1. If anyone is injured, call the ambulance and police immediately. You must also report the accident to the police if it involved any of the following:
      a. Government vehicle or property
      b. Foreign vehicle
      c. Pedestrian or cyclist
      d. Hit-and-run driver
      e. Vandalism
      f. Vehicle caught fire
  2. You must not shift your vehicle. Take photos of the damage on all vehicles involved.
  3. Exchange information and particulars with all drivers involved.
  4. Take down the particulars of all injured persons, if possible, and note the extent of injuries.
  5. Only a tow truck assigned by Income should be allowed to tow your car. You should not accept the assistance of other tow services.
  6. You can also choose to enter into a private settlement with the owner of the other car if there are no personal injuries and damages are minor.

Download the Private Settlement Claim Form here.

Choose how you want to submit your claim.

You may make your claim online if they are for any of the following reasons below. Otherwise please submit your claims by mail.

  • Cancelled trip
  • Shortened trip
  • Losses or damages
  • Medical expenses
  • Travel delays
  • Baggage delays


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Important notes
  1. You can generate and use your eCard for cashless visits to panel GP clinics in Singapore by doing the following steps:
    • Retrieve the policy activation email that covers your trip and click on "Seek Cashless Panel GP Visit"
    • Search Income’s panel for your preferred GP clinic
    • Follow the steps to generate the eCard 
    • Show your eCard and Identity Card at the clinic to enjoy the cashless facility
  2. If you did not receive medical treatment overseas, you must do so within three days of your return to Singapore. If you have received medical treatment overseas, you must continue your medical treatment in Singapore within 30 days after your return to Singapore. 

Information is correct as of 14 April 2022.

Get in touch with us. 18/5

Speak to a customer service officer
Speak to a customer service officer at
+65 6788 6616222