Send us an enquiry
Ask us a question and we will get back to you within three working days
Call us / Chat with us
Refer to our various department's hotlines, or chat with us online.
Visit an Income branch
Visit us at any one of our branches across the island.
Frequently Asked Questions
We provide information on common questions that you may find useful.

Call us/Chat with us

Operating hours for all hotlines

Monday - Friday: 8.30am - 6.30pm
Saturday, Sunday & public holidays: Closed


^except for Product purchase hotline for Motor, Travel, Home, Lifestyle, Personal Accident, and Specialised Care Insurance

Chat with us online

You can also call us at our hotlines:

For claims
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Please be informed of the change in our operating hours on the following dates:

  • 21 May to 23 May 2022 : Operating till 5.45pm
  • New Year's Eve : Closed
Motor/Travel/Home / Lifestyle / Personal Accident Claims
  • For claims enquiries on Motor Insurance, Travel Insurance, Foreign Maid Insurance, Home Insurance, Personal Accident, Personal Accident Infectious Diseases, Overseas Student Plan, and Golfer's Insurance.

  • 6788 6616
Health/Group Insurance claims
  • For claims enquiries on health and group insurance.
    Examples of products: Dependants’ Protection Scheme, IncomeShield, Enhanced IncomeShield, ElderShield, PrimeShield, Managed Healthcare Scheme, LUV, AA Life Protector Plus, AA Life Protector, SAFRA Essential Term, SAFRA Living Care, HomeTeamNS Insurance Scheme, HomeTeamNS Living Policy, Plus! Term Life Insurance, Corporatised Entities Group Insurance Scheme, Co-Pay Assist Plan, and IDAPE Scheme.

  • 6332 1133
Status of existing IncomeShield claims
  • For enquiries on the status of existing IncomeShield and Enhanced IncomeShield claims.

  • 6789 6886
Life Insurance Claims
  • For death and total & permanent disability claims enquiries on life insurance.
    Examples of products: VivoLife, Protection Plan, iTerm, Family Insurance Plan, Mortgage Plan, Senior Plan, Junior Protection Plan, Student Protection Plan, and Student Sports Injury Plan.

  • 6788 1122
For product purchase enquiries
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Motor Insurance
Travel Insurance
  • For travel insurance activation, purchase, and sales enquiries.

  • 6788 1222
Home / Lifestyle / Personal Accident Insurance
  • For purchase, quotation and sales enquiries regarding Domestic Helper Insurance, Home Insurance, Personal Accident, Personal Accident Infectious Diseases, Overseas Student Plan, Golfer's Insurance, SilverCare and PioneerCare.

  • 6788 1111
Specialised Care
  • For purchase, quotation and sales enquiries regarding Autism & Down Syndrome.

  • 6786 1788
Group/Health Insurance
  • For purchase, quotation and sales enquiries regarding all group and health insurance products.

  • 6332 1133
Life Insurance
  • For purchase, quotation and sales enquiries regarding all life insurance and savings and investment products.

  • 6788 1122
For information on your existing policies
General Enquiries
Motor/Travel Insurance/Home / Lifestyle / Personal Accident Insurance
  • For enquiries on coverage, renewals, extentions, payments and policy status.

  • 6788 6616
Health/Group Insurance
  • For enquiries on coverage, payments and policy status.
    Examples of products: Dependants’ Protection Scheme, IncomeShield, Enhanced IncomeShield, ElderShield, PrimeShield, Managed Healthcare Scheme, LUV, AA Life Protector Plus, AA Life Protector, SAFRA Essential Term, SAFRA Living Care, HomeTeamNS Insurance Scheme, HomeTeamNS Living Policy, Plus! Term Life Insurance, Corporatised Entities Group Insurance Scheme, Co-Pay Assist Plan, and IDAPE Scheme.

  • 6332 1133
Life Insurance
  • For enquiries on coverage, policy alterations, loans and surrenders, payments and policy status.

    Examples of products: VivoLife, Protection Plan, iTerm, Family Insurance Plan, Mortgage Plan, Senior Plan, Junior Protection Plan, Student Protection Plan, and Student Sports Injury Plan.

  • 6788 1122
Talk to us online
For referral services
Referral Services
  • For enquiries on domestic cleaning, health screenings, home services, estate planning and existing loans.

  • 6788 8788
For free on-site accident assistance (Orange Force)
Orange Force
  • Call Orange Force for free on-site motor accident assistance.

  • 6789 5000
For information relating to OrangeAid
OrangeAid
  • For enquiries on OrangeAid and related donations.

  • 6788 1777

Visit an Income branch

View all services available at Income Branches and Income Lite Branches.

Please note that visits are strictly by appointments only. 9am to 10am is Priority Hour for the elderly and expectant mothers.

Your queries answered.

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