Frequently Asked Questions

Lady 360

Death benefit

  • Q:How much is payable for the death benefit?

    A:

    If the insured dies during the term of the policy, we will pay a death benefit of $10,000. The policy will end when we make this payment.

  • Q:What happens if the insured commits suicide?

    A:

    The policy is invalid if the insured commits suicide within one year from the cover start date. We will refund the total premiums paid, without interest, from the cover start date.

Female illnesses benefit

  • Q:How much is payable for the Female illnesses benefit?

    A:

    If the insured is diagnosed by a registered medical practitioner with any of the covered female illnesses shown in the benefit table, we will pay this benefit up to the limit shown in the benefit table. The total amount paid under this benefit will not exceed 100% of the sum assured.

    Female illnesses benefit table

    Category of insured eventsCover limit
    • Chronic autoimmune hepatitis
    • Malignant cancer of female sites
    • Rheumatoid arthritis
    • SLE with lupus nephritis    		100% of sum assured
    • Carcinoma-in-situ of female sites
    • Osteoporotic fractures of the hip and vertebra requiring surgery or repair    		50% of sum assured

    Each female illness can be claimed only once except for cancer. Please refer to the policy contract for the circumstances to which more than one claim can be made for cancer.

    If more than one condition is diagnosed in any of the paired organs on the same date, though they may exist in different stages or forms, we will only pay the benefit relating to one of these conditions for which the highest benefit amount is payable.

    We will pay this benefit only if the insured survives for at least a period of seven days after the diagnosis of the covered female illness.

    The female illnesses benefit will end upon payment of 100% of the sum assured.

  • Q:Do I need to continue paying premiums if I am diagnosed with a covered female illness?

    A:

    Upon a successful claim for any of the covered female illnesses, premium payment on the policy will be waived for the next 24 months or until the end of the policy term, whichever is earlier.  We will waive premiums that are due after the diagnosis date of any of the covered female illnesses.

    This benefit can be claimed only once.

Female surgeries benefit

  • Q:How much is payable for the female surgeries benefit?

    A:

    If the insured underwent a female surgery shown in the benefit table, we will pay this benefit up to the limit shown in the benefit table. The total amount paid under this benefit will not exceed 50% of the sum assured.

    Female surgeries benefit table

    Category of insured eventsCover limit
    • Radical vulvectomy
    • Wertheim’s operation
    • Uterus, total pelvic exenteration    		50% of sum assured
    • Breast lumpectomy – bilateral
    • Mastectomy – bilateral or unilateral
    • Hysterectomy • Complicated repair of fistula    		30% of sum assured
    • Breast lumpectomy – unilateral
    • Urinary incontinence requiring  surgery
    • Uterine prolapse requiring surgery
    • Thyroid disorders requiring surgery
    • Polycystic ovarian syndrome requiring surgery    		15% of sum assured

    The surgery must be considered medically necessary by a registered medical practitioner and is done in a hospital in Singapore.

    If the insured underwent multiple female surgeries due to the same condition, we will only pay for one female surgery which has the highest benefit limit.

    Each female surgery can be claimed only once except for surgeries due to cancer. Please refer to the policy contract for the circumstances to which more than one claim can be made for cancer.

    If more than one condition is diagnosed in any of the paired organs on the same date, though they may exist in different stages or forms, we will only pay the benefit relating to one of these conditions for which the highest benefit amount is payable.

    The female surgeries benefit will end upon payment of 50% of the sum assured.

Care benefit

  • Q:What is Care benefit?

    A:

    We provide the insured with a biennial health screening benefit. This benefit is available from the second policy anniversary of the cover start date. We will write to you when this benefit is due.

    This benefit is not transferable and the health screening must be completed within 180 days from the date we write to you and conducted at any one of our panel of clinics listed on our letter to you. You can find the list of tests provided under this benefit on our website.

    We will not provide this benefit if:

    • there are outstanding premiums due under this policy; or
    • the policy has ended.

  • Q:When will I receive the health screening letter?

    A:

    The care benefit provides you a health screening once every two years. You will receive your health screening letter about one month before your policy anniversary date.

    If you have misplaced your health screening letter, you can call our Customer Service officers at 6788 1122 for a re-print of the health screening letter.

Lady 360 Treats

  • Q:What is Lady 360 Treats?

    A:

    Lady 360 Treats is a set of exclusive treats for policyholders of Lady 360. To redeem the Lady 360 Treats, please visit www.income.com.sg/Treats and log in via your email address and password. 

  • Q:Am I entitled to Income Treats?

    A:

    Yes, you are entitled to Income Treats, as you are an Income policyholder. For the full range of treats, please visit www.income.com.sg/Treats.

  • Q:Are other policyholders entitled to the Lady 360 Treats?

    A:

    No, Lady 360 Treats are exclusive to policyholders of Lady 360.

Support benefit

  • Q:How much is payable for the Support benefit?

    A:

    If the insured claimed for any of the insured events under support benefit, we will pay this benefit up to the limit shown in the benefit table. The total amount paid under this benefit will not exceed 100% of the sum assured.

    Support benefit table

    Category of insured eventsCover limit
    • Reconstructive surgery benefit due to mastectomy following breast cancer or carcinoma in situ of the breast, malignant skin cancer, accidental burns and accident100% of sum assured
    • Oocyte cryopreservation benefit25% of sum assured
    • Breast cancer – molecular gene expression profiling test for treatment guidance benefit15% of sum assured (subject to a maximum of $7,500)
    • Outpatient psychiatric benefit5% of sum assured
    • Hormone replacement therapy benefit5% of sum assured

    The support benefit will end upon payment of 100% of sum assured.

Eligibility and premium payments

  • Q:What are the minimum and maximum entry ages?

    A:

    10-year renewable policy term

     MinimumMaximum
    Insured1544
    Policyholder15^N.A.


    Coverage to age 64 last birthday

     MinimumMaximum
    Insured1559
    Policyholder15^N.A.

    ^ Individuals who take up the policy on their own at 15 years old (age last birthday) will require parental/legal guardian’s consent. Parents cannot take up policies on the lives of their children who are 18 years old (age last birthday) and above.

  • Q:What are the minimum and maximum sum assured for this policy?

    A:

    The minimum and maximum sum assured are $25,000 and $100,000 respectively. The insured may choose any amount in multiples of $1,000. The insured cannot be covered for more than $100,000 sum assured by buying multiple policies.

  • Q:What are the premium payment frequencies available?

    A:

    The premiums can be paid monthly, quarterly, half-yearly or yearly.

  • Q:What are the policy terms available?

    A:

    You can choose either a ‘10-year renewable policy term’ or ‘policy term till age 64 last birthday’.

    If the policy term is up to age 64, we will cover the insured up to the anniversary immediately after the insured’s 64th birthday.

    For the 10-year renewable policy term, we will:

    • renew the policy for the same policy term and sum assured, if there is no claim under your policy during the policy term;
    • renew the policy up to the anniversary immediately after the insured’s 64th birthday if the policy is renewed on or after the insured’s 45th birthday;
    • require you to pay the premium based on the policy’s renewal term, sum assured and the age of the insured at the time the policy is renewed.

  • Q:Can I change my policy term after my policy has been issued?

    A:

    Yes, you can change your policy term (e.g. from ‘10-year renewable policy term’ or ‘policy term till age 64 last birthday’) within 2 years from your policy issue date. Please note that underwriting and pro-rated premium may be required.

  • Q:Is the premium payable for this policy guaranteed?

    A:

    No, the premium payable is not guaranteed and is subject to review. We will give you six months’ written notice should there be a need to revise the premium.

    Premium rates are level throughout the respective policy term. For 10-year renewable term, the new premium will calculated based on the attained age at renewal.

Application & processing

  • Q:Can I backdate my policy application?

    A:

    Yes, you can backdate your policy application to one day before the insured’s birthday if all of the following conditions are met:

    • Policy applications cannot be back dated earlier than 01 Jan 2016; and
    • Policy applications cannot be back dated for more than 6 months.

  • Q:Is there underwriting for Lady 360?

    A:

    Yes. Health and financial underwriting (where applicable) are required.

  • Q:What are the documents to be submitted for application?

    A:

    These are the standard documents needed for all applications:

    • Application form
    • Benefits Illustration and Product Summary
    • My Financial Portfolio / Fact Find Form
    • Copy of proposer’s / insured’s NRIC
    • Cash or cheque (Payable to “NTUC Income”) where applicable
    • GIRO form, where applicable

    Additional documents may be required, depending on the health condition of the insured and amount of coverage.

  • Q:What is the arrangement for GIRO deduction?

    A:

    The arrangements are as follows:

    • GIRO Form
      1. You have to submit the GIRO form to authorise GIRO deduction.
      2. Kindly have the form verified by an insurance adviser / servicing staff before submission.
    • Commencement
      1. After receiving the GIRO form, we will arrange with the bank to start the deduction as early as possible. We will inform you in writing as soon as the arrangement is confirmed.
    • Deduction Dates
      1. The deduction dates in each month are the 6th day of the month (first attempt) and 18th day of the month (second attempt)
      2. The deduction date will be rescheduled to the next working day if the 6th or 18th day of the month falls on Sunday or Public Holiday.
      3. We will send you a notice if any premium cannot be deducted due to insufficient funds in the account.
    • Receipt

    We will not issue any receipt for premiums deducted through GIRO. The deduction will be shown in the bank statement.

  • Q:When will the insurance coverage commence?

    A:

    Cover commences upon underwriting approval and receipt of premium payment. We will inform you the date of commencement of cover in writing.

  • Q:What are the methods of payment available?

    A:

    We offer the following payment methods for your convenience:

    • By GIRO deduction
    • By direct payment e.g. cheque, cash, NETS, credit card. Credit card payment is restricted to first premium payment for regular premium life insurance application. Subsequent premium payments have to be made using GIRO, cash or cheques.
    • By internet banking, AXS, ATM or phone banking.

    We encourage payment by GIRO deduction for regular premium payment as it reduces the administrative work for all parties involved.

  • Q:Will there be any insurance coverage while the application is being processed?

    A:

    We will refund the premium paid if the insured dies while the application is being processed.

  • Q:Can all types of credit card be used to make payment for first premium?

    A:

    Currently we only accept Master and Visa cards. Other cards such as Diners or American Express are not accepted.

  • Q:When will the premiums be deducted from credit card for first premium?

    A:

    Once the life insurance application has been approved and credit card details have been entered in our system, the premiums will be deducted within 5 working days.

  • Q:Can I request for the policy document to be hand delivered instead of being sent by post?

    A:

    Please note that the default option will be by post (i.e. policy document sent directly to policyholder – via normal/non-registered mail). If you wish the policy document to be hand delivered, please select “By Hand” option on the top right-hand corner of the application form.

Cash value & bonuses

  • Q:Is there any cash value for this policy?

    A:

    No, there is no cash value for this policy as this is a non-participating policy.

  • Q:Is this policy eligible for any bonus?

    A:

    No, this policy is not eligible for any bonus as this is a non-participating policy.

  • Q:Is there a surrender value for my policy?

    A:

    No, there is no surrender value as this is a non-participating policy.