Income

Frequently Asked Questions

IncomeShield Standard Plan

Classic Care Rider

Q:How do I claim for Extra Bed Benefit?

A:

Your insured child must be age 18 or younger during the stay in hospital and the insured’s parent or guardian stayed and shared in the same room. We will pay up to 10 days for each stay in hospital. If the insured is in the hospital for only part of a day, we will pay half of this benefit for that day.
Q:How does the co-payment limit apply for Classic Care Rider?

A:

If the treatment is provided by our panel^, the maximum co-payment per policy year is up to $3000.

If you are claiming for pre-hospitalisation treatment, post-hospitalisation treatment or special benefits (if it applies), we will not apply the co-payment limit if the treatment during the insured’s stay in hospital is not provided by our panel^.

If you are claiming for consultation fees, medicines, examinations and tests for outpatient hospital treatment, we will not apply the co-payment limit if the insured’s stereotactic radiotherapy, radiotherapy, chemotherapy, immunotherapy (if it applies) or outpatient renal dialysis is not provided by our panel^.

For each claim that meets the limits on special benefits (if it applies) or the limit for each policy year of your policy, the co-payment for that claim will not be added towards the co-payment limit of $3,000 for each policy year.

When there is more than one treating registered medical practitioner or specialist for the insured’s stay in hospital, stereotactic radiotherapy, radiotherapy, chemotherapy, immunotherapy (if it applies) or outpatient renal dialysis, we will apply the co-payment limit as long as the main (or primary) treating registered medical practitioner or specialist is part of our panel^.

^Panel means a registered medical practitioner, specialist, hospital or medical institution on our approved list. You can find the approved list at www.income.com.sg. We may update this list from time to time.

Q:What are the benefits for Classic Care Rider?

The benefits are as shown in the table.

Benefits	Our panel¹	Extended panel²	Others³
Deductibles and co-insurance	Does not apply
Co-payment	10% co-payment of the benefits due under your policy
Co-payment limit	Up to $3,000 (each policy year)		No limit
Additional cancer drug treatment benefit	Additional Cancer Drug Treatment benefit provides additional coverage on outpatient cancer drug treatments on the CDL4 up to treatment-specific benefit limits, as well as selected Non-CDL treatments up to the monthly limits. A co-payment is payable for each claim, and it will vary according to the type of cancer drug treatment
Co-payment for additional cancer drug treatment benefit on the CDL	10% co-payment of the benefits due under your rider
	Up to $3,000 limit (each policy year)		No limit
Co-payment for additional cancer drug treatment benefit not on the CDL	10% co-payment of the benefits due under your rider
	No limit
Additional non-panel payment	Does not apply	Up to $2,000 (each policy year)
Extra bed benefit	Refund up to $80 per day (up to 10 days for each hospital stay) if the parent/guardian stays in the hospital with the insured child (aged 18 or younger)

¹Panel or preferred partner means a:

registered medical practitioner;
specialist;
hospital;
or medical institution;

approved by us. The lists of approved panels and preferred partners, which we may update from time to time, can be found at www.income.com.sg/specialist-panel. Our list of approved panels also includes all restructured hospitals, community hospitals and voluntary welfare organisations (VWO) dialysis centres.

²Extended panel means a registered medical practitioner or specialist approved by us to provide coverage on the beneﬁts in the rider. The registered medical practitioner or specialist must not be on our panel or preferred partners lists and must meet other criteria including being on another Integrated Shield Plan provider's panel listing. The approved extended panel list, which we may update from time to time, can be found at www.income.com.sg/specialist-panel.

³Others means registered medical practitioners, specialists, hospitals or medical institutions that are not our panel¹ or extended panel².

⁴Cancer Drug List (CDL) means the list of clinically proven and more cost-effective cancer drug treatments on the MOH website (go.gov.sg/moh-cancerdruglist). MOH may update the CDL from time to time.

Q:What is Classic Care Rider?

A:

Classic Care Rider is a rider attached that covers the deductible and co-insurance parts of your IncomeShield Standard Plan.

While this rider is in force, there is no deductible or co-insurance due under your policy. However, you will have to make a co-payment and an additional non-panel payment (if it applies) for each claim.
Q:When will I need to make an additional-panel payment?

A:

If the treatment during the insured’s stay in hospital is not provided by our panel^, you will have to make an additional non-panel payment of up to $2,000 in each policy year for your claims for inpatient hospital treatment, pre-hospitalisation treatment, post-hospitalisation treatment or special benefits (if it applies).

When there is more than one treating registered medical practitioner or specialist for the insured’s stay in hospital, we will apply the additional non-panel payment as long as the main (or primary) treating registered medical practitioner or specialist is not part of our panel^.

For each stay in hospital of 12 months or less that is not provided by our panel^, the maximum additional non-panel payment for one policy year is $2,000 (even if the stay in hospital runs into the next policy year). If the stay in hospital is for a continuous period of more than 12 months but less than 24 months, you must also pay the maximum additional non-panel payment of $2,000 for the next policy year. And, for each further period of 12 months or less that the stay in hospital extends for, you must pay the maximum additional non-panel payment of $2,000 for one extra policy year.

^Panel means a registered medical practitioner, specialist, hospital or medical institution on our approved list. You can find the approved list at www.income.com.sg. We may update this list from time to time.

Deluxe Care Rider

Q:How do I claim for Extra Bed Benefit?

A:

Your insured child must be age 18 or younger during the stay in hospital and the insured’s parent or guardian stayed and shared in the same room. We will pay up to 10 days for each stay in hospital. If the insured is in the hospital for only part of a day, we will pay half of this benefit for that day.
Q:How does the co-payment limit apply for Deluxe Care Rider?

A:

If the treatment is provided by our panel^, the maximum co-payment per policy year is up to $3000.

If you are claiming for pre-hospitalisation treatment, post-hospitalisation treatment or special benefits (if it applies), we will not apply the co-payment limit if the treatment during the insured’s stay in hospital is not provided by our panel^.

If you are claiming for consultation fees, medicines, examinations and tests for outpatient hospital treatment, we will not apply the co-payment limit if the insured’s stereotactic radiotherapy, radiotherapy, chemotherapy, immunotherapy (if it applies) or outpatient renal dialysis is not provided by our panel^.

For each claim that meets the limits on special benefits (if it applies) or the limit for each policy year of your policy, the co-payment for that claim will not be added towards the co-payment limit of $3,000 for each policy year.

When there is more than one treating registered medical practitioner or specialist for the insured’s stay in hospital, stereotactic radiotherapy, radiotherapy, chemotherapy, immunotherapy (if it applies) or outpatient renal dialysis, we will apply the co-payment limit as long as the main (or primary) treating registered medical practitioner or specialist is part of our panel^.

^Panel means a registered medical practitioner, specialist, hospital or medical institution on our approved list. You can find the approved list at www.income.com.sg. We may update this list from time to time.

Q:What are the benefits for Deluxe Care Rider?

The benefits are as shown in the table.

Benefits	Our panel¹	Extended panel²	Others³
Deductibles and co-insurance	Does not apply
Co-payment	5% co-payment of the benefits due under your policy
Co-payment limit	Up to $3,000 (each policy year)		No limit
Additional cancer drug treatment benefit	Additional Cancer Drug Treatment benefit provides additional coverage on outpatient cancer drug treatments on the CDL4 up to treatment-specific benefit limits, as well as selected Non-CDL treatments up to the monthly limits. A co-payment is payable for each claim, and it will vary according to the type of cancer drug treatment
Co-payment for additional cancer drug treatment benefit on the CDL	5% co-payment of the benefits due under your rider
	Up to $3,000 limit (each policy year)		No limit
Co-payment for additional cancer drug treatment benefit not on the CDL	10% co-payment of the benefits due under your rider
	No limit
Additional non-panel payment	Does not apply	Up to $2,000 (each policy year)
Extra bed benefit	Refund up to $80 per day (up to 10 days for each hospital stay) if the parent/guardian stays in the hospital with the insured child (aged 18 or younger)

¹Panel or preferred partner means a:

registered medical practitioner;
specialist;
hospital;
or medical institution;

³Others means registered medical practitioners, specialists, hospitals or medical institutions that are not our panel¹ or extended panel²

Q:What is Deluxe Care Rider?

A:

Deluxe Care Rider is a rider that covers the deductible and co-insurance parts of your IncomeShield Standard Plan.

While this rider is in force, there is no deductible or co-insurance due under your policy. However, you will have to make a co-payment for each claim.

IncomeShield Standard Plan

Q:What is IncomeShield Standard Plan?

A:

IncomeShield Standard Plan is Income’s offering for Standard Integrated Shield Plan (Standard IP).

Integrated Shield Plans (IPs) comprise two components – the MediShield Life component and additional private insurance coverage. Those covered under IPs enjoy the combined benefits of (i) MediShield Life, run by the Central Provident Fund (CPF) Board, and (ii) the additional private insurance coverage for Class A/B1 and private hospital stays, run by private insurers. IncomeShield is Income’s offering for IP.

The Ministry of Health has worked with private insurers who offer IPs, including Income, to develop Standard IP to offer affordable coverage with similar benefits across all IP insurers for Class B1 wards. MediShield Life provides coverage for Class B2 and C wards only.
Q:When can I get the IncomeShield Standard Plan?

A:

You can apply for IncomeShield Standard Plan from 16 Mar 2016. Your IncomeShield Standard Plan coverage will start from 1 May 2016 onwards.

You can approach Income’s financial adviser for more information and advice before making a decision to apply for IncomeShield Standard Plan.
Q:Are the Standard IP benefits offered by all the IP insurers the same? How about the premiums?

A:

Benefits of Standard IP are standardised across all IP insurers. However, there will be variances in the premiums of Standard IPs offered by different IP insurers as each insurer takes into account the company’s estimation of claims and expenses, risk management policies and other relevant factors.
Q:Why does the Standard IP not provide additional benefits (e.g.: pre- and post-hospitalisation)?

A:

In designing the Standard IP, it was important to balance between providing adequate coverage and ensuring premiums remain affordable. The Standard IP was thus intended to be a “no-frills”, affordable product targeted at large hospital bills and selected costly outpatient treatments.
Q:MediShield Life provides universal coverage. Will IncomeShield Standard Plan also cover my pre-existing medical conditions?

A:

MediShield Life is able to cover pre-existing conditions because the cost of providing such coverage is shared among those with pre-existing conditions, the community and the government, which bears the bulk of the costs (about 75%). Unlike MediShield Life, private insurers are unable to provide cover for pre-existing conditions. Hence, these pre-existing conditions will be excluded from the additional private insurance coverage portion under your IncomeShield Standard Plan.
Q:If I am covered under IncomeShield Standard Plan, does this mean that I will no longer be covered for MediShield Life?

A:

If you are a Singapore Citizen and Permanent Resident, you will continue to be covered by MediShield Life even if you are covered under IncomeShield Standard Plan. This means that you will be enjoying the combined benefits of (i) MediShield Life, run by the Central Provident Fund (CPF) Board, and (ii) the additional private insurance coverage by Income for Class B1 hospital stay.

Applying for IncomeShield Standard Plan

Q:Can I have more than one Integrated Shield Plan?

A:

No, you can only be insured under one Integrated Shield Plan at any point in time. Your current Integrated Shield Plan will be automatically terminated upon commencement of a new Integrated Shield Plan.
Q:If another insurer is willing to accept my application at a more favourable status, will Income change its decision?

A:

Income will apply its own guidelines on the assessment of risks. If you have any additional information about your health, you may give this to us for a review of our earlier decision.

Product Coverage

Q:What is Deductible and Co-insurance?

A:

Deductible is the amount that you will need to pay first before any claim is payable. Co-insurance is the amount that you need to co-insure after the Deductible is met.
Q:If I develop a medical condition a few years after my insurance has started, will my insurance coverage be affected?

A:

No, IncomeShield Standard Plan is guaranteed renewable for a lifetime. This means that after you have been accepted, any change to your health status does not affect your current insurance coverage.

Applying for Riders

Q:Are the exclusions under the IncomeShield Standard Plan applicable for the Riders?

A:

All the exclusions under the IncomeShield Standard Plan will apply to the Riders. Additional exclusions under the Riders will be specified under the Rider contract.
Q:Can I, as the insured person, purchase two or more Riders for myself?

A:

You are only able to purchase either Deluxe Care Rider or Classic Care Rider.

Upgrading to IncomeShield Standard Plan

Q:How do I upgrade to IncomeShield Standard Plan?

A:

For existing policyholders covered under Plan B, Plan C and Enhanced C, you can choose to upgrade your plan to enjoy better benefits. Any upgrade of plans will require underwriting. You will need to complete and submit the .
Q:I have existing Riders with my Enhanced IncomeShield/IncomeShield plans. Will I still have my Riders if I switch to IncomeShield Standard Plan?

A:

Your existing Riders will continue to be attached to your upgraded plan. However, the Rider premiums under your upgraded plan may be higher.
Q:Do I need to wait till my renewal for the upgrade to be effective?

A:

No, upon approval of your upgrade application, we will issue you a new policy contract. The change will take effect on the start date indicated on your policy contract.
Q:I upgraded to a higher plan with exclusion of certain medical conditions. Will I lose the cover for these medical conditions that were previously covered?

A:

No, you will continue to enjoy cover up to the benefit limits of your previous plan for these medical conditions. For your upgraded plan, you will be covered for any other medical conditions that you are not excluded from.
Q:What will happen to my existing cover if I request for an upgrade of plan?

A:

Upon a request to upgrade your plan, the current policy will be terminated and a new set of policy document will be issued to you. Any unused premiums from the terminated policy will be refunded to you through your respective mode of payment.
Q:Why is the same policy number used for my upgraded plan?

A:

We are using the same policy number for your new plan as it is essentially a conversion or upgrade of plan. This will make it easier for you to remember your policy number.
Q:I have upgraded my plan recently. Can I upgrade again to a higher plan?

A:

If you wish to upgrade to a higher plan after your first upgrade, you can do so after 40 days from the start date of your upgraded plan.
Q:I submitted an application to upgrade my plan. Can I change my mind to upgrade my plan later?

A:

Yes, you can. However, you should note that re-application will be subject to Income’s underwriting and acceptance.
Q:I submitted my upgrade form together with my whole family. Why am I the only one to receive the IncomeShield Standard Plan policy contract?

A:

Each insured person is issued an individual insurance policy. Therefore, each upgrade is processed independently and may result in a time difference when receiving your policy contracts.