Frequently Asked Questions

HomeTeamNS Insurance Scheme and HomeTeamNS Living

General

  • Q:If I wish to purchase the HomeTeamNS plans for my spouse and children, is it compulsory for them to have HomeTeamNS memberships?

    A:

    No, it is only compulsory for you (the main insured) to be a HomeTeamNS member.

  • Q:Can I purchase both the HomeTeamNS plans (i.e. HomeTeamNS Insurance Scheme and HomeTeamNS Living Policy) for myself?

    A:

    Yes you can, as long as the total sum assured for yourself does not exceed $300,000 for Insurance Scheme and $150,000 for Living Policy.

  • Q:If I die overseas, will I be covered?

    A:

    Yes, you will be covered as HomeTeamNS plans offer a 24-hour worldwide insurance cover.

  • Q:If I were to change jobs or in between jobs, am I still covered under HomeTeamNS plans?

    A:

    Yes, you are covered. HomeTeamNS plans are exclusively for HomeTeamNS members, your policy will remain in force unless you terminate your HomeTeamNS membership.

  • Q:If I terminate my HomeTeamNS membership, will my HomeTeamNS plans be terminated?

    A:

    Yes, your HomeTeamNS plans will be terminated when you terminate your HomeTeamNS membership.

  • Q:If I terminate my HomeTeamNS membership or my HomeTeamNS plans, will my spouse and children still be insured under the HomeTeamNS plans?

    A:

    No, your spouse and children will not be covered under the HomeTeamNS plans once you terminate either your HomeTeamNS membership or your HomeTeamNS plans.

Product Coverage

  • Q:Is the Hospital Cash Benefit limited to 365 days per lifetime or per policy year and will any claims reduce my total sum assured?

    A:

    The daily Hospital Cash Benefit is payable up to a maximum of 365 days per confinement for hospitalisation in Singapore only.

    We will pay you $10 for every $10,000 sum assured for every day you are confined in a hospital. This is provided that each hospital confinement have to be for a minimum period of six consecutive hours before any benefit is payable. This is a separate benefit and does not affect your total sum assured.

  • Q:What are the general exclusions for HomeTeamNS Insurance Scheme and HomeTeamNS Living Policy?

    A:


    You can refer to the following table for the information.

    Coverage HomeTeamNS Insurance Scheme HomeTeamNS Living Policy
    Death from all causes Suicide in first year
    Permanent and total disablement from all causes Self-inflicted injury in first year
    Permanent and partial disablement due to illness and accident Suicide, self-inflicted injury, war, revolution or any warlike operations, military or naval service, racing on wheels Not applicable
    Daily hospital benefit Not applicable Strike, riot, civil commotion, war or warlike operation, wilful misuse or under influence of drugs / liquor, suicide, self-inflicted injury, mental disorders, venereal disease, pregnancy / childbirth, infertility, assisted conception or contraceptive operation, claims in first 30 days of cover, congenital anomalies, taking part in dangerous flying or other aerial activities (except passenger on commercial aircraft)
    30 critical illnesses Not applicable Self-inflicted injury or illness, misuse of drugs / alcohol, pre-existing medical conditions, AIDS and diagnosis of cancer, coronary artery bypass, heart attack, angioplasty and other invasive treatment for coronary artery within 90 days from commencement of cover.

    You can refer to your policy contract for more details on the exclusions of the above coverage.

Application & Procedure

  • Q:If I am interested to take up HomeTeamNS plans but I am not a HomeTeamNS member, how do I apply for my HomeTeamNS membership?

    A:

    You will need to fill in and sign the HomeTeamNS Membership Application Form and post it to us at “HomeTeamNS, 31 Ah Hood Road, Singapore 329979” for the attention of “Membership Department”.

    Your application will need to be accompanied with your cheque payment, cashier’s order or money / postal order, made payable to “HomeTeamNS”

    For a copy of the HomeTeamNS Membership Application Form, please click here.

    For more details on HomeTeamNS clubhouses, please click here.

  • Q:Am I required to go for a medical checkup to apply for HomeTeamNS plans?

    A:

    No, you are generally not required to undergo medical checkup when you apply for HomeTeamNS plans. However, if our underwriters require a medical checkup to underwrite your application, we will notify you in writing.

  • Q:What are the payment methods available to me?

    A:

    You can pay your yearly premium via GIRO, cash or cheque.

    1. Premium payment via GIRO To enable you to make hassle-free premium payments to us, we encourage you to pay your policy premium via GIRO. To arrange for your premium to be deducted through your bank account, please fill in and sign the GIRO Application Form and mail the completed and signed form to “NTUC Income Insurance Co-operative Limited, Income Centre, 75 Bras Basah Road, Singapore 189557” for the attention of “Group Business – Affinity Schemes”. The first GIRO deduction will be made 2 to 3 working days after our acceptance of your application and upon approval of your GIRO application. If the first GIRO deduction is unsuccessful, a second attempt will be made on the next available deduction date which is on the 6th or 18th of the month. Please ensure there are sufficient funds in your bank account on the GIRO deduction dates to avoid your policy from lapsing due to a shortfall of premium collection.
    2. Premium payment via cash or cheque For cash payment, please make your payment at the Income branch. For cheque payment, please issue the cheque to “NTUC Income” with your name, policy number and contact details written on the back of the cheque. Please mail the cheque to “NTUC Income Insurance Co-operative Limited, Income Centre, 75 Bras Basah Road, Singapore 189557” for the attention of “Group Business – Affinity Schemes”.

  • Q:Are my premium rates guaranteed?

    A:

    No, your premium rates are not guaranteed. The premiums that you pay are based on the sum assured and the insured’s age next birthday. Premium rates will change when the insured enters a higher age band. Income reserves the right to review and change the premium rates from time to time by giving three months written notice to HomeTeamNS and the new premium rates shall apply to all insured.

  • Q:What should I do to renew my policy?

    A:

    To renew insurance coverage for you and your spouse and children, you will need a valid HomeTeamNS membership.

    You will receive a renewal notice before your policy’s renewal date and you will need to pay your premium before the renewal date.

    If you are paying your renewal premium via GIRO, please ensure there are sufficient funds in your bank account on the GIRO deduction dates to avoid your policy from lapsing due to a shortfall of premium collection.

    If you are paying your renewal premium via cash, please make your payment at the Income branch. For cheque payment, please issue the cheque to “NTUC Income” with your name, policy number and contact details written on the back of the cheque. Please mail the cheque to “NTUC Income Insurance Co-operative Limited, Income Centre, 75 Bras Basah Road, Singapore 189557” for the attention of “Group Business – Affinity Schemes”.

Product Alteration

  • Q:What should I do if I wish to add my spouse or children under the HomeTeamNS plan?

    A:

    You should note that for any new application, it will be subject to underwriting.

    You will need to fill in and sign the HomeTeamNS Insurance Application Form and mail the completed and signed form to “NTUC Income Insurance Co-operative Limited, Income Centre, 75 Bras Basah Road, Singapore 189557” for the attention of “Group Business – Affinity Schemes”.

    For addition of spouse and children under HomeTeamNS plan, you will need to fill in and sign a new GIRO Application Form. Please leave the “Policy Number/Reference” field blank in the form.

    Alternatively, you may pay your spouse and children’s policy premium via cash or cheque. For cash payment, please make your payment at the Income branch. For cheque payment, please issue the cheque to “NTUC Income” with your name and contact details written on the back of the cheque. Please mail the cheque with your application to “NTUC Income Insurance Co-operative Limited, Income Centre, 75 Bras Basah Road, Singapore 189557” for the attention of “Group Business – Affinity Schemes”.

  • Q:How do I reduce my sum assured under the HomeTeamNS plan?

    A:

    You will need to fill in and sign the Alteration and Declaration of Continued Insurability Form (Affinity Schemes only) for any reduction of your sum assured. However, you will not be required to complete the “Declaration of continued insurability questionnaire” section for such request.

    Please mail your completed and signed form to “NTUC Income Insurance Co-operative Limited, Income Centre, 75 Bras Basah Road, Singapore 189557” for the attention of “Group Business – Affinity Schemes”.

  • Q:How do I increase my sum assured under the HomeTeamNS plan?

    A:

    You should note that for any increase in sum assured, your application will be subject to underwriting. There is also an additional check on the maximum sum assured for an individual life in cases of increasing sum assured.

    You will need to fill in and sign the Alteration and Declaration of Continued Insurability Form (Affinity Schemes only) for any increase of your sum assured.

    Please mail your completed and signed form to “NTUC Income Insurance Co-operative Limited, Income Centre, 75 Bras Basah Road, Singapore 189557” for the attention of “Group Business – Affinity Schemes”.

  • Q:Can my spouse and children’s sum assured be of a higher coverage than mine?

    A:

    No, the sum assured for your spouse and children should not exceed your sum assured unless your sum assured has been reduced by Income due to underwriting reasons.