Frequently Asked Questions

VivoLegacy Solitaire

Product Coverage

  • Q:What is VivoLegacy Solitaire?

    A:

    VivoLegacy Solitaire is a participating, single premium whole life plan that provides protection against death, terminal illness and accidental death (if accidental death occurs before the age of 70). There is a minimum protection value of up to 320% for the insured till age 80.

Death Benefit

  • Q:What is the death benefit payable?

    A:

    In the event of death, we will pay the Sum Assured and accumulated bonuses (if any).

    This benefit will be paid in one lump sum, less any loan and debt. The policy will cease after the benefit is paid.

  • Q:What are the exclusion(s) for death benefit?

    A:

    We will not pay the death benefit if the insured commits suicide within one year from the date:

    • we issue the policy
    • we issue an endorsement to include or increase a benefit or
    • we reinstate the policy

    whichever is latest. The policy will cease with immediate effect and we will refund the total premium paid without interest.
     

    The benefit is also not payable if the insured has a material pre-existing condition which was not disclosed upon application of this policy.

Terminal Illness (TI) Benefit

  • Q:What is the TI benefit payable?

    A:

    Upon diagnosis of a TI of the insured during the term of the policy, the policy will pay the sum assured. The sum assured we will pay depends on the policy year in which the insured dies. The sum assured that we will pay in each policy year is shown in the ‘Table of Sum Assured’ in the policy schedule.

  • Q:What is the definition of TI?

    A:

    TI means an illness which, in the opinion of the registered medical practitioner involved and a registered medical practitioner we have appointed, is highly likely to lead to death within 12 months. However, we will exclude terminal illness in the presence of human immunodeficiency virus (HIV).
     

    Registered medical practitioner means a doctor who is qualified in western medicine and is legally licensed in Singapore or has the qualifications recognised by the Singapore Medical Council.

  • Q:What are the exclusion(s) for TI benefit?

    A:

    We will not pay this benefit if your claim arises from:

    • deliberate acts such as self-inflicted injuries, illnesses or attempted suicide; or
    • unlawful acts, provoked assault, or deliberate exposure to danger; or
    • the effects of alcohol, drugs or any dependence.

     The benefit is also not payable if the insured has a material pre-existing condition which was not disclosed upon application of this policy. 

Minimum Protection Value (MPV)

  • Q:What is the MPV payable?

    A:

    The MPV varies depending on the age of the insured at policy entry date and is a percentage of the sum assured. The MPV is applicable before the anniversary immediately after the insured reaches the age of 80.
     

    Age of the insured at policy entry date (age last birthday)MPV for Death and Terminal illness Benefit
    0 - 45320% of sum assured
    46 - 50280% of sum assured
    51 - 55250% of sum assured
    56 - 60210% of sum assured
    61 - 65180% of sum assured
    66 - 70150% of sum assured
    71 - 75115% of sum assured
Accidental Death Benefit

  • Q:What is the accidental death benefit payable?

    A:

    Upon death of the insured before the age of 70 due to an accident (within 365 days of the accident) during the policy term, 25% of the minimum protection value will be payable in addition to the death benefit. If death occurs due to the insured’s involvement in any restricted activity at the time of the accident, 15% of the minimum protection value will be payable instead in addition to the death benefit.
     

    The policy terminates thereafter.
     

    Restricted activity means any of the following activities:

    • Duties as firefighters, police force personnel, fishermen, armed security guards, aircrew, ship crew, marine salvage crew, oil riggers, dock workers, drivers, despatch riders, driving instructors, bodyguards and bouncers.
    • Any activities involving explosives, heavy machinery, woodworking, dangerous gases or substances, using underwater breathing apparatus, work on construction or demolition sites, work at heights above 10 metres, work in underground tunnels, oil and gas rigs or offshore work.
    • Military, air force or naval operations in peacetime, including training and exercises for national servicemen or reservists in peacetime.
    • Motorcycling whether as rider or pillion rider.
    • Professional sports, any form of race (except racing on foot, cycling or swimming), action or adventure sports that involve speed, height at above 10 metres, highly specialized gear, stunts or using underwater breathing apparatus. This definition includes rock climbing, mountaineering, parachuting, white-water rafting, horse riding, winter sports and scuba diving.

  • Q:What is the definition of accident or accidental?

    A:

    Accident and accidental mean an unexpected incident that result in an injury or death. The injury or death must be caused entirely by being hit by an external object that produces a bruise or wound, except for injury or death caused specifically by drowning, food poisoning, choking on food, or suffocation by smoke, fumes or gas.

  • Q:What are the exclusion(s) for accidental death benefit?

    A:

    The accidental death benefit will not be paid if the claim arises directly or indirectly from:

    • deliberate acts such as self-inflicted injuries, suicide or attempted suicide;
    • unlawful acts, provoked assault or deliberate exposure to danger;
    • the effects of alcohol, drugs or any dependence;
    • illnesses, psychological conditions or eating disorders;
    • heat stroke;
    • a bad reaction to drugs or medication;
    • the effects of viruses (for example, dengue),bacteria or diseases;
    • the negative effects or complications of medical and surgical care;
    • treatments aimed at improving appearance, such as cosmetic surgery or any treatment relating to a previous cosmetic treatment;
    • radiation or contamination from radioactivity;
    • being in any aircraft, except as a fare-paying passenger in a commercial aircraft, or during military operations in peacetime;
    • military, air force or naval operations, except when carried out in peacetime;
    • warlike operations (whether war is declared or not), war, invasion, riot or any similar event;
    • an accident which happens outside of Singapore; if the insured has been outside Singapore for more than 180 days in a row at the time of the accident; or
    • an act of terrorism. However, the policy will pay $10,000 or 10% of the sum assured, whichever is lower, on top of the amount payable for death benefit.
Cash Value and Bonuses

  • Q:Is there any cash value for this policy?

    A:

    Yes, cash value is available after the single premium is paid.

  • Q:Is there any cash value for riders added to this policy?

    A:

    No, there is no cash value for riders.

  • Q:Is this policy eligible for any bonus?

    A:

    Yes, there are two types of bonuses:

    • “Annual” or “reversionary” bonus is added to the policy each year.
    • “Terminal” or “special” bonus is an extra bonus that we pay at the time of claim, surrender or maturity. This TB is not guaranteed and will be determined annually. The TB will be expressed as a percentage of the sum assured.

    Bonuses are not guaranteed. They are recommended by our Appointed Actuary and approved by our Board of Directors. 

Policy Loan

  • Q:Can I take a policy loan?

    A:

    Yes, you can take a policy loan subject to the prevailing terms and conditions.

Riders Supplementary Benefits

  • Q:What are Riders / Supplementary Benefits?

    A:

    Riders, also known as supplementary benefits, can be attached to a basic insurance policy to provide additional protection at lower cost.

  • Q:Can Riders / Supplementary Benefit be added to this plan?

    A:

    Only the Disability Protection Accelerator (for 1&supst; and 3&suprd; party policy) can be attached to this plan. It provides coverage on total and permanent disability (TPD) for a limited period of time.

  • Q:Can Disability Protection Accelerator be added or removed after policy is in force?

    A:

    Yes, it can be removed after the policy is in-force. However it cannot be added to the basic plan at mid-term.

Eligibility and Premium Payments

  • Q:What are the minimum and maximum entry ages?

    A:
     MinimumMaximum
    Insured075
    Policyholder10Not applicable

    *Individuals who take up the policy on their own from 10 to 15 years old (age last birthday) will require parental/legal guardian’s consent. Parents cannot take up policies on the lives of their children who are 18 years old (age last birthday) and above.

  • Q:What is the minimum and maximum sum assured for this policy?

    A:

    The minimum sum assured is $250,000 per policy. The maximum sum assured is subject to financial underwriting.

  • Q:Can the single premium be increased?

    A:

    No, you cannot increase your single premium after policy is incepted.

  • Q:Can I use funds in Central Provident Fund or Supplementary Retirement Scheme to buy this policy?

    A:

    No, you can only use cash to buy this policy.

  • Q:Can I backdate my policy?

    A:

    Yes, the policy can be backdated only if all the following conditions are met:

    1. You are backdating a traditional life insurance policy to qualify for a lower premium or higher minimum protection value. Backdating for investment-linked policy is not allowed.
    2. The policy is backdated to a date:
      1. one day before the Insured’s last birthday;
      2. within 6 months from date of receipt of application by us; and
      3. not earlier than the official launch date of the main plan or rider, if applicable.
    3. For backdating of VivoLegacy Solitaire, you are required to pay interest charges at our prevailing policy loan rate if the backdating is more than 1 month or if the single premium is more than S$1 million. The interest payable will be from one day before the Insured’s last birthday to the date of receipt of application by us and based on the single premium.