Frequently Asked Questions

Junior Protection Plan

Claim Coverage

• Q:If the student is covered by another medical plan, can he/she claim from Junior Protection Plan?

  A:

  Yes, he/she can claim the balance amount not paid by his/her other medical plan, subject to the limits stated under the Junior Protection Plan. In order to process the balance payout, he/she will need to submit the settlement letter from the other insurer to:

  NTUC Income
  Group & Health
  75 Bras Basah Road
  Singapore 189557

• Q:Are transportation expenses claimable?

  A:

  Only ambulance fees are claimable up to the limits stated under Medical expenses. Private transportation expenses (e.g. taxi fare) are not claimable.

Claim Procedure and Processing

• Q:How do I submit a claim under Junior Protection Plan?

  A:

  You have to complete and sign the claim form. Please submit the duly completed claim form together with the required documents to:

  NTUC Income
  Group & Health
  75 Bras Basah Road
  Singapore 189557

• Q:How soon will the claim be settled?

  A:

  We will assess your claim within 14 working days upon receipt of the full documents. For claims which require further clarifications/documents or medical report, we will need more time and will keep you informed.